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Privacy and Security

North Wellington Health Care is committed to protecting the privacy and confidentiality of patient health information. We value personal health information and manage it with respect and sensitivity. 

Our policies and procedures comply with the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection Act (FIPPA). We are always looking for better ways to serve you, so letting you know how we treat your personal information is important to us.

  • What should I bring with me to the hospital?
    OHIP Card (if you do not have an OHIP Card you will be expected to show other identification - preferably government-issued) Supplemental Insurance information (if you have extra coverage) Social Insurance Number along with employer information for WSIB visits Full name and address of your family doctor Emergency contact information All medications that you are currently taking including non-prescription medications (over the counter, including herbal medications) Personal care items (toothbrush, toothpaste, hand soap, shampoo, deodorant, shaving kit, brush/comb) Sleepwear, robe and non-skid slippers Dentures/partials (clearly label with your name) Hearing aid (clearly label with your name) Glasses/contact lenses (clearly label with your name) Canes, walkers, wheelchairs or any other aid you use (clearly label with your name) Personal phone and/or tablets AND your own chargers *If you are bringing any electrical devices, such as shavers or blow dryers, please speak with a member of your health care team prior to using it. For safety reasons, these items need to be approved before use.
  • What should I avoid bringing to the hospital?
    We encourage you not to bring any valuables with you to the hospital. We are not responsible for any lost or stolen items. This includes, but is not limited to: Jewelry Cash Important documents
  • Is there a phone or TV in my room?
    We want to make sure you can stay in touch with your family and friends during this time. Telephones and TV are available in each inpatient room and the service is free. Wi-Fi is also available free of charge. Please speak to a member on your health care team for more information.
  • When can I go home?
    The standard discharge time for Louise Marshall Hospital and Palmerston and District Hospital is 10:00 a.m. Your care team will start to prepare you for your discharge date as soon as your care plan is in place. Please arrange for a family member or loved one to take you home. If you have any questions regarding the discharge process, please ask a member of your health care team.
  • Patient Safety
    North Wellington Health Care is committed to providing safe and quality health care. We encourage you to take an active role in your treatment to ensure that you receive the best care possible because you are the most important advocate in your health and wellbeing. ​ Here’s how you can take an active role in your patient safety: Be involved in your care by asking questions and stating any concerns you may have Share important health information with your care team such as your health history, medications and allergies Bring all of your medications with you Wash your hands and make sure that your visitors also wash their hands Make sure you understand your hospital discharge plan when you leave the hospital For more information on patient safety, please view our Patient and Visitor Guide.

Patient Access - Release of Patient Records

All requests for copies of patient records for NWHC hospitals (Louise Marshall and Palmerston District sites) are processed in Health Information Services by the Release of Information Department. Please review the following steps:

  1. Complete the Consent to Disclosure of Personal Health Information form (CLICK HERE)  and fax or mail the completed form to Health Information Services.

  2. Please include your contact number with the request and Release of Information will call you when the records are ready for pick-up, you will be asked to show photo ID when you pick up.

  3. Requests will be processed within 30 days and a fee may apply, refer to the Release of Information Fee Schedule (CLICK HERE FOR FEE SCHEDULE).

Mail to:

Louise Marshall Hospital

Health Information Services, Release of Information

630 Dublin Street

Mount Forest, ON N0G 2L3


Telephone Contact: (519) 323-2210 ext. 75614

Fax: (519) 323-1365


Hours of Operation: Monday to Friday 8 a.m. to 4 p.m.


Palmerston District Hospital

Health Information Services, Release of Information

500 Whites Road

Palmerston, ON N0G 2P0


Telephone Contact: (519) 343-2030 ext. 85601

Fax: (519) 343-1980


Hours of Operation: Monday to Friday 8 a.m. to 4 p.m.

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