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Privacy and Security
North Wellington Health Care is committed to protecting the privacy and confidentiality of patient health information. We value personal health information and manage it with respect and sensitivity.
Our policies and procedures comply with the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection Act (FIPPA). We are always looking for better ways to serve you, so letting you know how we treat your personal information is important to us.
Patient Access - Release of Patient Records
All requests for copies of patient records for NWHC hospitals (Louise Marshall and Palmerston District sites) are processed in Health Information Services by the Release of Information Department. Please review the following steps:
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Complete the Consent to Disclosure of Personal Health Information form (CLICK HERE) and fax or mail the completed form to Health Information Services.
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Please include your contact number with the request and Release of Information will call you when the records are ready for pick-up, you will be asked to show photo ID when you pick up.
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Requests will be processed within 30 days and a fee may apply, refer to the Release of Information Fee Schedule (CLICK HERE FOR FEE SCHEDULE).
Mail to:
Louise Marshall Hospital
Health Information Services, Release of Information
630 Dublin Street
Mount Forest, ON N0G 2L3
Telephone Contact: (519) 323-2210 ext. 75614
Fax: (519) 323-1365
Hours of Operation: Monday to Friday 8 a.m. to 4 p.m.
Palmerston District Hospital
Health Information Services, Release of Information
500 Whites Road
Palmerston, ON N0G 2P0
Telephone Contact: (519) 343-2030 ext. 85601
Fax: (519) 343-1980
Hours of Operation: Monday to Friday 8 a.m. to 4 p.m.