Question 1

What should I bring with me to the hospital?

Accepted Answer

• OHIP Card (if you do not have an OHIP Card you will be expected to show other identification - preferably government-issued)  
 • Supplemental Insurance information (if you have extra coverage)  
 • Social Insurance Number along with employer information for WSIB visits  
 • Full name and address of your family doctor  
 • Emergency contact information
 • All medications that you are currently taking including non-prescription medications (over the counter, including herbal medications)  
 • Personal care items (toothbrush, toothpaste, hand soap, shampoo, deodorant, shaving kit, brush/comb)  
 • Sleepwear, robe and non-skid slippers  
 • Dentures/partials (clearly label with your name)  
 • Hearing aid (clearly label with your name)  
 • Glasses/contact lenses (clearly label with your name)  
 • Canes, walkers, wheelchairs or any other aid you use (clearly label with your name)
 • Personal phone and/or tablets AND your own chargers
 
*If you are bringing any electrical devices, such as shavers or blow dryers, please speak with a member of your health care team prior to using it. For safety reasons, these items need to be approved before use.

Question 2

What should I avoid bringing to the hospital?

Accepted Answer

We encourage you not to bring any valuables with you to the hospital. We are not responsible for any lost or stolen items. This includes, but is not limited to:

• Jewelry
 • Cash
 • Important documents

Question 3

Is there a phone or TV in my room?

Accepted Answer

We want to make sure you can stay in touch with your family and friends during this time. Telephones and TV are available in each inpatient room and the service is free. Wi-Fi is also available free of charge.
 
Please speak to a member on your health care team for more information.

Question 4

When can I go home?

Accepted Answer

The standard discharge time for Louise Marshall Hospital and Palmerston and District Hospital is 10:00 a.m.
 
Your care team will start to prepare you for your discharge date as soon as your care plan is in place. Please arrange for a family member or loved one to take you home.
 
If you have any questions regarding the discharge process, please ask a member of your health care team.

Question 5

Patient Safety

Accepted Answer

North Wellington Health Care is committed to providing safe and quality health care.
We encourage you to take an active role in your treatment to ensure that you receive the best care possible because you are the most important advocate in your health and wellbeing.
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Here’s how you can take an active role in your patient safety:
 • Be involved in your care by asking questions and stating any concerns you may have
 • Share important health information with your care team such as your health history, medications and allergies
 • Bring all of your medications with you
 • Wash your hands and make sure that your visitors also wash their hands
 • Make sure you understand your hospital discharge plan when you leave the hospital

For more information on patient safety, please view our Patient and Visitor Guide.

Plan Your Stay

Checklist and Frequently Asked Questions